I had to make a dreaded call to Comcast. If you know anything about Comcast, you probably can associate them to high prices, fairly good home service, long waiting times, and not trained well customer service reps. The phone calls are the worst! I hate waiting and would prefer to talk to reps that could understand me better.
This was our conversation or something like this:
Me: “I received my new modem, but our phone line is not working.”
Him: “Ok, but I don’t service that department, but I can transfer you to them.” First, give me your name and address. Next, your account number.”
Me: “I don’t have that because I do online billing and I would have to look it up.”
Him: “He said he needed it to proceed.”
Me: I got a little mean on the phone and then he said the last four of social security would be fine. why didn’t he ask this before I got mean.
Well, anyway …..I hate being mean to people. It worked and he got me through to the right department and my phone is fixed. I guess that is all that matters!